Our Internal Complaints Process

If you have a problem, concern, or complaint about any part of my service, please let me know so I can try and amend the problem.

If you don't want to contact me directly, please contact our Internal Complaints Manager with the details of your complaint. 

We will investigate your complaint and make every effort to resolve it, as soon as possible. 

Our Internal Complaints Manager is Lyall Rogers and you may contact our internal disputes service by: 

Telephoning: 027 90 20 270


Or, in writing to: 10 Florence Street, Lincoln 7608

Lyall Rogers will respond to you within 24 hours of receiving your complaint to acknowledge it has been received.


Our External Complaints Process 

If we cannot agree on how to resolve the issue, you can contact Insurance and Financial Services Ombudsman Scheme Inc.

This service will cost you nothing and will help us to resolve any disagreements. 

You can contact the Insurance and Financial Services Ombudsman Scheme Inc by: 


Telephoning: 0800 888 202 or 04 499 7612

Or, in writing to PO Box 10-845, Wellington, 6143.