Public Information About My Business
KHR Limited (FSP724711) is a Licensed Financial Advice Provider issued by the FMA to provide financial advisory services.
Holly Rogers is an Authorized Body.
Our office contact details:
Address: 38 O’Reilly Road, Lincoln, Christchurch
Phone: 027 20 20 270
Nature and Scope of the Financial Advice Provided:
KHR Limited provides financial advice relating to Debt management (including borrowing for personal and investment.
Products we can provide financial advice about:
Loans including mortgages, reverse mortgages
KHR Limited does not generally provide financial advice on products not listed
above. However, some clients may have investments in other financial products. Where this is the case, we may provide advice on those products as part of providing financial advice to these clients.
Fees and Expenses
KHR Limited is usually paid by way of commission from the lender. However, there are situations that KHR Limited will not receive a commission or the commission I am paid maybe “clawed back” by the lender. In these situations, KHR Limited reserve the right to charge you the following fees:
1. Planning fee(s)
Where the lender does not pay me by commission, I will charge you a fee, agreed with you and documented in the scope of service, to obtain approval for your loan.
2. Service Fee
Should you repay or refinance your loan within two years of your loan being advanced, the lender will “clawback” any commission paid, In the event, you repay or refinance your loan, without giving me the opportunity to assist you with a refinance, I will charge you $150 per hour for the time spent to get the initial loan approved and implemented. The maximum fee will be $1500.
Commission received by KHR Limited
For services in relation to Loan products, commissions may
be paid by the product provider as follows:
Initial upfront commission - a percentage of the value of your loan balance - Ranging between .55% - 1% of the loan value
Ongoing commission – a percentage of the value of loan amount paid monthly
Full schedule available on request.
Conflicts of interest or other incentives:
We are here for our clients and to advise you as best we can. Your interests are our priority although we do have business relationships with product providers also.
How we manage any conflicts of interest
To ensure our advisers prioritise our clients’ interests :
• We follow an advice process that ensures our recommendations are made
appropriately, based on clients’ goals and circumstances.
• All our advisers undergo annual training about how to manage conflicts of interest.
• We maintain registers of conflicts of interest and the gifts and incentives we
receive. These registers are monitored regularly, and additional training is provided as required.
• We undertake an annual independent Compliance Assurance Review
KHR limited and anyone who gives financial advice on our behalf, have legal
duties relating to the way that we give advice.
Give priority to our clients’ interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests;
Exercise care, diligence, and skill in providing the advice;
Meet standards of competence, knowledge, and skillset by the Code of Professional Conduct for
Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice); and
Meet standards of ethical behavior, conduct, and client care set by the Code of Professional
Conduct for Financial Advice Services (these are designed to make sure that we treat you as we should and give you suitable advice).
This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority www.
by visiting the Financial Markets Authority website at www.fma.govt.nz.
Complaints Handling and Dispute Resolution
Even with the best of intentions, complaints sometimes arise. KHR Limited is
committed to ensuring that all client complaints are handled and resolved in a professional, fair and timely manner in accordance with our Client Complaints Policy and associated procedures. If you are not satisfied with our financial advice services, you can make a complaint by contacting us at:
39 O’Reilly Road
Lincoln, Christchurch 7608
Attn: Lyall Rogers (complaints manager)
Ph: 027 90 20 270
When we receive a complaint, we will consider it and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint. We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.
We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.
If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact Insurance and Financial Services Ombudsman Scheme Inc. This service will cost nothing and will help us resolve any disagreements.
You can contact Insurance Financial Services Ombudsman Scheme Inc by:
Calling Insurance financial Services Ombudsman Scheme on 0800 888 202 or 04 499 7612
Or in writing to PO Box 10-845, Wellington 6143
You can contact us at:
KHR Limited trading as Holly Rogers Mortgages
38 O’Reilly Road
Ph; 027 20 20 270